Cebu Product Support Specialist Job
CLIENT: Certain, Inc.
This support position is responsible for handling incoming and outgoing service related calls (both phone and web support). This role is a solution based position focused on problem solving software related issues. This position requires strong verbal communication skills and consultative customer focus with an emphasis on responsiveness.
Required Background and Experience:
· Knowledge in Computer Science, Information Science, Information Technology or similar technology field.
· 1-4 years of experience working directly with customers in a technical support help desk environment.
· Must be proficient on MS Office®, particularly MS Excel® for data manipulation.
· Knowledge and usage of both Internet Explorer and Firefox browsers a must.
· Excellent written and oral communication skills and people skills a must.
· Has experience with SaaS web portal collateral development and social tools, preferred, but not a must.
Skills, Knowledge and Competencies:
· Thrives in a start-up environment
· Passionate about learning new technologies
· Takes ownership of customer issues through resolution
· Excels at both customer service and complex problem analysis
· Can balance soft skills like customer interactions with a strong analytical backbone and a passion for finding solutions
· Organized and capable of suggesting improvements
· Passionate about helping customers become successful
· Able to balance being a customer advocate with corporate needs as you organize and communicate your customers’ needs to our product development and engineering teams
· Starting salary is between 20,000.00 to 28,000.00 pesos/month
To Apply: Please send your resume to firstname.lastname@example.org