Cebu Product Support Specialist Job

product-support-specialistCLIENT:  Certain, Inc.


Position Summary:

This support position is responsible for handling incoming and outgoing service related calls (both phone and web support). This role is a solution based position focused on problem solving software related issues. This position requires strong verbal communication skills and consultative customer focus with an emphasis on responsiveness.

Required Background and Experience:

·  Knowledge in Computer Science, Information Science, Information Technology or similar technology field.

·  1-4 years of experience working directly with customers in a technical support help desk environment.

·   Must be proficient on MS Office®, particularly MS Excel® for data manipulation.

·  Proficiency understanding and writing HTML & JavaScript code, preferred, but not a must.

·  Knowledge and usage of both Internet Explorer and Firefox browsers a must.

·  Excellent written and oral communication skills and people skills a must.

·  Has experience with SaaS web portal collateral development and social tools, preferred, but not a must.

Skills, Knowledge and Competencies:

·  Thrives in a start-up environment

·  Passionate about learning new technologies

·  Takes ownership of customer issues through resolution

·  Excels at both customer service and complex problem analysis

·  Can balance soft skills like customer interactions with a strong analytical backbone and a passion for finding solutions

·  Organized and capable of suggesting improvements

·  Passionate about helping customers become successful

·  Able to balance being a customer advocate with corporate needs as you organize and communicate your customers’ needs to our product development and engineering teams



·  Starting salary is between 20,000.00 to 28,000.00 pesos/month


To Apply: Please send your resume to



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